Case Study

Peabody Legal Disrepair

LMAC has secured a new 3+1 year Disrepair and Legal Disrepair Framework to support Peabody on legal disrepair cases on their London housing stock.

Client

Value

£20,000,000

Duration

4 years

Coverage

NE London, SE London, NW London

Team

Case study

Project Description

Over the past three years, LMAC Group Ltd has delivered a sustained programme of disrepair, legal compliance and damp & mould remediation works across Peabody’s occupied housing stock. These works have included responsive disrepair, complex Major Repairs referrals, and Awaab’s Law–driven damp and mould interventions, often within live, tenanted environments.

LMAC operates a dedicated Disrepair workforce, led by Marian Iurea (Head of Operations), with day-to-day site delivery overseen by Senior Project Manager Bogdan Flaugiu, supported by 8 directly employed, multi-skilled operatives. This structure provides Peabody with assured capacity, rapid mobilisation and consistent quality across high-risk and legally sensitive cases.

The works

Scope of work

Legal Disrepair & Complex Repairs

Damp & Mould Inspections and Remedial Works

NHF Schedule of Rates v7 Works

Delivery Model & Governance

Dedicated Disrepair Structure:

Head of Operations: Marian Iurea – strategic oversight, escalation management, KPI control
Senior Project Manager: Bogdan Flaugiu – programme control, site quality, client liaison
Project Coordinator: Melanie Flint – liaising with residents, lawyers, the Peabody senior management team, as well as Peabody’s representatives.
Delivery Team: 8 multi-skilled operatives assigned exclusively to Peabody disrepair works

This structure ensures:

No dilution of resources during peak demand
Faster turnaround on legal and complaint-driven cases
Consistent workmanship and resident experience.

Resident Liaison & Communication

LMAC operates a Peabody-aligned Resident Liaison model, ensuring:

Early resident contact following instruction
Clear explanation of scope, programme and expected duration
Regular progress updates during works
Sensitivity to vulnerable residents and occupied homes
Coordination with Peabody Customer Hubs and Surveyors where required.

Health, Safety & Compliance

Full compliance with:
- NHF SoR v7 standards of workmanship and materials
- Building Safety and fire-stopping obligations
- Asbestos management protocols (Peabody-led surveys and licensed removal)
Site-specific RAMS issued for all intrusive disrepair works
Strict control of fire-stopping penetrations and reporting of latent defects
Zero tolerance approach to unsafe materials or poor installation practices

Programme & Performance

Works commenced within 5 days of instruction, or sooner for legal and damp & mould cases
Scaffolding erected within agreed timescales where required
Accelerated programmes delivered where reputational or legal risk was identified
High right-first-time completion rates, reducing repeat visits and complaints

Outcomes & Benefits to Peabody

Reduced legal exposure through timely resolution of disrepair claims
Improved resident satisfaction, particularly in damp & mould cases
Consistent compliance with Awaab’s Law and Major Repairs requirements
Assured capacity via a dedicated, experienced disrepair team
Seamless transition into the current 3+1 year Disrepair Framework.

Why This Matters for the Current Framework

LMAC’s proven delivery over the past two years demonstrates:

A deep operational understanding of Peabody’s systems, standards and residents
The ability to manage high-risk, high-profile disrepair cases
A stable, scalable delivery model aligned to Peabody’s long-term objectives.